Imibuzo Evame Ukubuzwa

FAQ

IMIBUZO EJWAYELEKILE UKUBUZWA

Athini amanani akho?

Izintengo zethu zingashintsha kuye ngokuhlinzekwa nezinye izici zemakethe. Sizokuthumelela uhlu lwamanani olubuyekeziwe ngemuva kokuthi usithinte ukuze uthole ulwazi olwengeziwe.

Ingabe unenani elincane le-oda?

Yebo, sidinga wonke ama-oda wamazwe ngamazwe ukuthi abe nenani eliqhubekayo le-oda elincane. I-MOQ yethu iyahlukahluka kuye ngomkhiqizo nezinye izici, njengokutholakala nezindleko zokukhiqiza. Singajabula ukukunikeza ulwazi lwethu lwe-MOQ uma ungasazisa ukuthi yimuphi umkhiqizo ofisa ukuwuthenga. Sicela uzizwe ukhululekile ukusithinta ukuze uthole ulwazi olwengeziwe. Uma ubheke ukuphinda udayise kodwa ngamanani amancane kakhulu, sincoma ukuthi uxhumane nabadayisi bethu ukuze uthole ingxoxo eyengeziwe.

Ungakwazi ukunikeza amadokhumenti afanele?

Yebo, singanikeza imibhalo efanele yemikhiqizo yethu. Sinohlu lwamadokhumenti atholakalayo, okuhlanganisa ukucaciswa komkhiqizo, imanyuwali yabasebenzisi, nolwazi lokuphepha, phakathi kokunye. Singajabula ukukunikeza imibhalo efanelekile yomkhiqizo onentshisekelo yokuwuthenga. Sicela usazise ukuthi yimuphi umkhiqizo onentshisekelo kuwo, futhi sizokuthumelela imibhalo edingekayo.

Siyini isikhathi sokuhola esimaphakathi?

Kumasampuli, uhlobo olungathathi hlangothi, uhlobo lwe-Mylinking™, isikhathi sokuhola sicishe sibe yizinsuku ezingu-1~3 zokusebenza. Ngokukhiqiza ngobuningi kanye ne-OEM, isikhathi sokuhola sizoba cishe ezinsukwini ezi-5-8 zokusebenza ngemuva kokutholwa kwenkokhelo yediphozi. Izikhathi zokuhola ziqala ukusebenza lapho (1) sesithole idiphozithi yakho, futhi (2) sinemvume yakho yokugcina yemikhiqizo yakho. Uma izikhathi zethu zokuhola zingasebenzi nomnqamulajuqu wakho, sicela uhlole izidingo zakho ngokuthengisa kwakho. Kuzo zonke izimo sizozama ukwanelisa izidingo zakho. Ezimweni eziningi siyakwazi ukwenza kanjalo.

Yiziphi izinhlobo zezindlela zokukhokha ozamukelayo?

Ungenza inkokhelo ye-TT ku-akhawunti yethu yasebhange, i-Western Union noma i-PayPal, njll.

Iyini iwaranti yomkhiqizo?

Sinikeza iwaranti impahla yethu kanye nomsebenzi. Ukuzibophezela kwethu wukwaneliseka kwakho ngemikhiqizo yethu. Iwaranti yomkhiqizo wethu iyahlukahluka kuye ngomkhiqizo kanye nemigomo nemibandela ebekwe umenzi. Silwela ukuhlinzeka ngemikhiqizo yekhwalithi ephezulu futhi simelane nayo ngezinqubomgomo zethu zewaranti. Sicela usazise ukuthi yimuphi umkhiqizo onentshisekelo kuwo, futhi sizokujabulela ukukunikeza imininingwane ethile yewaranti. Ngokuvamile, iziqinisekiso zomkhiqizo wethu zimboza iziphambeko ezintweni zokwakha kanye nokusebenza ngaphansi kokusetshenziswa okujwayelekile kanye nesevisi, futhi zingabandakanya ukukhanda noma ukushintshwa komkhiqizo ngesikhathi esithile. Ngewaranti noma cha, kuwusiko lwenkampani yethu ukubhekana nokuxazulula zonke izinkinga zamakhasimende ngendlela eyanelisa wonke umuntu.

Ingabe uyakuqinisekisa ukulethwa okuphephile nokuvikelekile kwemikhiqizo?

Yebo, sikuthatha njengento ebaluleke kakhulu ukulethwa okuphephile nokuvikelekile kwemikhiqizo yethu. Sisebenza nozakwethu abathembekile bemikhumbi nempahla ukuze siqinisekise ukuthi imikhiqizo yethu ilethwa ngokuphepha nangokuvikelekile kumakhasimende ethu. Sithatha izinyathelo ezifanele ukuze sivikele imikhiqizo ngesikhathi sokuthutha futhi siqinisekise ukuthi ilethwa kumamukeli ohlosiwe. Kodwa-ke, siphinde sincome ukuthi amakhasimende athathe izinyathelo ezifanele ukuze avikele ukulethwa kwawo, njengokulandelela ukuthunyelwa kwawo kanye nokuqinisekisa ukuthi kukhona otholakalayo ongawamukela lapho kulethwa. Uma unokuthile okukukhathazayo mayelana nokulethwa komkhiqizo wakho, sicela usazise, ​​futhi sizokwenza konke okusemandleni ukubhekana nakho.

Kuthiwani ngezimali zokuthumela?

Izindleko zokuthumela zincike endleleni okhetha ngayo ukuthola izimpahla. Ngenxa yenani lethu eliphezulu kanye nokupakishwa okuncane kwemikhiqizo, sincoma ukuthi ucabangele i-air express efana nale: DHL, FedEx, SF, EMS, njll. I-air Express izoba yindlela eshesha kakhulu kodwa futhi eyongayo kakhulu emthwalweni. inani. Sicela usithinte ukuze uthole ulwazi olwengeziwe.